Common queries answered
Frequently asked Questions
We process orders within 3 days maximum. Standard delivery typically arrives in 6–12 business days, depending on your location.
We want you to love your purchase. If you’re not completely satisfied, you may return or exchange your item within 30 days of delivery. All products must be in their original, unused condition with packaging intact. To start a return or exchange, simply contact our support team—we’ll make it quick and effortless.
Contact us immediately at support@prestigesneaks.com or call +44 757 732 1081. If your order hasn’t been processed yet, we’ll gladly update it for you. Once an order has shipped, changes may no longer be possible.
Visit the Tracking Page on our website. Enter your order number and email or your tracking number to see the latest updates. Each time your parcel is scanned, you’ll also receive an email notification with the current status.
we take great care in ensuring that your order arrives in pristine condition. Should any damage occur during transit, please reach out to our customer support team immediately. You can contact us through the Contact Us page or via email at support@hauteza.com. Kindly provide detailed information and any relevant images, and we will assist you in swiftly arranging a replacement or resolution, ensuring your utmost satisfaction.
Yes! We ship worldwide, bringing our exclusive, limited-edition sneakers to collectors everywhere.
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We accept a variety of secure payment options to ensure a smooth and convenient shopping experience. You can pay using major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept PayPal, Klarna, Bancontact and other trusted payment methods. If you have any questions about payment, our customer support team is here to assist you.